Julie M. Russo D.M.D.

Diplomate of the American
Board of Pediatric Dentistry

Tell/Show/Do

Comfortable child

We tell our patients what we are doing, and do so in an honest, matter of fact way. Children do much better with explanation followed by immediately doing what is shown to them. They worry if too much preparation goes into an appointment. We follow the principals of Tell/Show/Do. The TELL phase involves an age appropriate explanation of the procedure. The SHOW phase is used to demonstrate a procedure up to the point where the instrument is performed. The DO phase is then initiated and the treatment is performed.

We use age appropriate terms to describe our procedures. You may hear your child describe things using some of the following words:

  • Kid friendly terms
  • Jelly
  • Nose
  • Tooth Pillow
  • Tooth Ring
  • Raincoat
  • Princess tooth/superman tooth
  • Whistle
  • Motorcycle
  • Instrument/Procedure
  • topical anesthetic
  • nitrous/oxygen
  • bite block
  • clamp
  • rubber dam
  • silver crown/cap
  • high speed handpiece
  • slow speed handpiece

During your child's time with us, we ask that you refrain from using certain words that promote dental fear. We also ask that you do not tell them about your personal dental experiences. Don't make promises you won't be able to keep.

"NO" words

  • Needle or shot
  • hurt or won't hurt
  • don't be afraid
  • Mommy or Daddy will stay with you

Thank you for your cooperation. We want your child to have a positive dental experience. This can only happen with help from you.